HUGFIG POLICIES & HELP

Payment Methods & Security

Last updated: July 2026 • Effective for all orders worldwide

Privacy Statement

Last modified date: July 28, 2026

This Privacy Statement explains how HugFig.com (collectively, "HugFig", "we", or "our") collects, uses, shares, and processes your information.

Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify you. Personal data also includes anonymized data associated with information that can directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated, which cannot identify you regardless of whether it is used in conjunction with other information.

Below is a description of the types of personal data we may collect and how we use them.

What Personal Data Do We Collect?

Depending on the products and services you use, we collect different types of personal data related to you.

Data you provide: We collect personal data from you when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in online surveys, or use our online help or online chat tools.
Payment data: If you make a purchase, we collect personal data related to that purchase. This data includes payment information, account and identity-verification information, and details such as billing, delivery, and contact information.
Usage data for our services and products: When you visit our website, we may collect data about the type of device you use, its unique identifier, IP address, operating system, internet browser type, usage information, diagnostic information, and location information. Where applicable, our services may use your IP address and other technologies to determine the approximate location of your device so that we can improve our products and services.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services, communicate with you, provide targeted advertising and services, and protect ourselves and our customers. HugFig.com, as the data controller, processes your personal data for the following purposes and determines how it is processed:

Providing, improving, and developing our products and services: We use personal data for purposes such as data analysis, research, and auditing. This processing is based on our legitimate interests in providing products and services and ensuring business continuity. If you participate in a contest or other promotional activity, we may use the personal data you provide to manage that activity.
Communicating with you: With your prior explicit consent, we may use your personal data to send marketing information related to HugFig products and services, communicate with you about your account or transactions, and inform you of our policies and terms. You may contact us to opt out of marketing communications. When you contact us, we may also use your data to process and respond to your requests. With your prior explicit consent, we may share your personal data with third-party partners that may send you marketing information related to their products and services.
Providing and measuring targeted advertising and services: With your prior explicit consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional activities.
Withdrawing consent: For any use of data that requires your prior explicit consent, you may contact HugFig.com to withdraw that consent.
Security: We use personal data to help verify accounts and user activity and to ensure security, including monitoring fraudulent activity, investigating suspicious or potentially illegal activity, and investigating violations of our terms or policies. This processing is based on our legitimate interests in ensuring the security of our products and services.

Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services, such as personalizing content, serving and measuring advertising effectiveness, understanding user behavior, and providing a safer user experience.

You can delete or refuse cookies through your browser or device settings, but in some cases doing so may affect your use of our products and services. Please read the Cookie Statement below to learn more about how we use cookies and the choices available to you.

Personal Data Disclosure

We may share certain personal data with strategic partners that work with us to provide products and services or help us with marketing. We share personal data with these companies only for the purpose of providing or improving our products, services, and advertising. We do not share your personal data with third parties for their own marketing purposes without your prior explicit consent.

Service Providers

We may share personal data with companies that provide services on our behalf, such as website hosting, email services, marketing, promotional activities, auditing, order fulfillment, data analysis, customer service, customer surveys, and satisfaction surveys. These companies are obligated to protect your data and may be located anywhere we operate.

Affiliates and Business Transactions

We may share personal data with HugFig.com affiliates. In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, sale, or disposal of all or part of our business, including in connection with bankruptcy or similar proceedings, we may transfer personal data to the relevant third parties.

Legal Compliance and Security

We may be required to disclose personal data under law, legal process, litigation, or requests from public and governmental authorities in or outside your country of residence. We may also disclose personal data when we believe it is necessary or appropriate for national security, law enforcement, or other public interests, or when we believe in good faith that disclosure is reasonably necessary to protect our rights, seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Legal Basis for Processing Personal Data of EEA Residents

If you reside in the European Economic Area, we process personal data with consent under Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 ("GDPR") where consent is required. Where processing is necessary to perform a contract or take pre-contractual steps at your request, we rely on Article 6(1)(b). Where processing is necessary to comply with legal obligations, we rely on Article 6(1)(c). Where processing is necessary for our legitimate interests, we rely on Article 6(1)(f).

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data we collect. You may also have the right to restrict or object to further processing and to receive your personal data in a structured and standard format. You may file a complaint with the competent data-protection authority regarding our processing of your personal data.

To protect the privacy and security of your personal data, we may request information to verify your identity and your right to access the data, and to locate and provide the personal data we hold. Applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal data we hold.

You may contact us to exercise your rights. We will respond within a reasonable time and, in any event, within 30 days where required.

Close Your Account

Please contact HugFig to close your account and stop us from using your personal data for the following purposes:

providing, improving, and developing our products and services;
communicating with you;
sharing your personal data with third-party partners for marketing communications;
providing and measuring targeted advertising and services; or
promoting security.

To close your account, including in relation to our use of your personal data to provide the products and services you requested, please contact HugFig. If you close your account, we are under no obligation to retain your data and may delete all or part of it without liability. We may retain data when we believe it is necessary to prevent fraud or future abuse, comply with law, analyze non-personal data, recover accounts, audit our records, or enforce our rights and obligations.

Third-Party Websites and Services

Our websites, products, and services may contain links to third-party websites, products, and services or allow you to access them. We are not responsible for the privacy practices of these third parties or for the information or content contained in their products and services. This Privacy Statement applies only to data collected by us through our own products and services. We recommend that you carefully read the privacy policy of any third party before using its website, product, or service.

Data Security, Integrity, and Retention

We employ reasonable technical, administrative, and physical security measures to protect your data, prevent unauthorized access, and ensure the proper use of the data we collect. Personal data is accessible only to employees, contractors, and agents who require access to perform their duties.

You should take precautions to prevent unauthorized access to your HugFig products, account credentials, computers, and other devices. If you believe your account or personal data is at risk, please contact us immediately. No security system is absolutely secure. In the event of a security breach, we will notify you and, where required by law, the relevant authorities.

We retain personal data for the purposes described in this Privacy Statement until those purposes are fulfilled, unless a longer retention period is required or permitted by law.

Children

Our products and services are intended for adults. We do not knowingly collect, use, or disclose data about children under the age of 16. If we discover that we have collected personal data about a child under 16, or the corresponding minimum age required by the applicable jurisdiction, we will take steps to delete that data as soon as possible. If you learn that a child under 16 has provided us with personal data, please contact us immediately.

Global Data Transmission, Storage, and Processing

When we share personal data with partners, HugFig affiliates, and service providers, your personal data may be transferred to or accessed from countries outside the European Economic Area. In such cases, we use standard contractual clauses adopted by the European Commission or, where applicable, another recognized legal transfer mechanism or binding corporate rules approved by the relevant data-protection authorities.

Changes to This Privacy Statement

We may periodically revise this Privacy Statement to adapt to new technologies, industry practices, and regulatory requirements. We expect most changes to be minor. Non-material changes take effect when the updated Privacy Statement is published.

Where changes are more significant, we will provide a more prominent notice. Your continued use of our products and services after the effective date of the revised Privacy Statement constitutes acceptance of the revised statement. If you do not agree, please stop using our products or services and contact us to close any account you created.

Contact Us

If you have questions about this Privacy Statement or its implementation, or about our use of personal data to provide and improve products and services, communicate with you, conduct marketing, provide targeted advertising, or promote security, contact us:

Company Name: StellarLink Digital Technology Limited
Address: Unit 23B3, Area F, 11/F, Mai Tak Industrial Building, 221 Wai Yip Street, Kwun Tong, Hong Kong
Phone: (+852) 9565 9363
Email: support@hugfig.com

Cookie Statement

Last modified date: July 28, 2026

This Cookie Statement applies to all HugFig.com affiliates, brands, websites, products, and services (collectively, "HugFig", "we", or "our") and explains how we use cookies on our websites and online services and the choices available to you.

Definition of "Cookie"

A cookie is a small text file used to store information in a web browser. Cookies are widely used to store and receive identifiers and other information on computers, mobile phones, and other devices. We also use similar technologies, including data stored in your browser or device, identifiers associated with your device, and other software. In this Cookie Statement, we refer to all these technologies as "cookies".

Types of Cookies

We use cookies to provide, protect, and improve our products and services, personalize content, serve and measure advertising, understand user behavior, and provide a safer user experience. The specific cookies used may vary depending on the website and service.

Essential cookies: These cookies are necessary to provide our website and services and enable basic functions such as the shopping cart. If you disable them, we may be unable to fulfill your requests.
Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember choices you make. They help us optimize the website and make it easier to use. Disabling them may reduce available features or support.
Analytics and personalization cookies: These cookies collect information that we aggregate to understand how users interact with our websites and services, assess marketing effectiveness, and personalize the website. Disabling them may affect certain features.
Advertising cookies: These cookies collect information about browsing or shopping history to better match advertising to your interests, prevent repeated ads, ensure ads display correctly, and select ads based on your interests. We may share this information with third parties to create and serve more relevant ads.
Social networking cookies: These cookies allow you to share pages and content through third-party social networks and other websites and may also be used for advertising purposes.

Cookies Placed by Third Parties

You may encounter cookies placed by third parties on our website. For example, e-commerce suppliers may use cookies and similar technologies when you purchase products. We may also allow third parties to place cookies to track online activity on third-party websites or services, including for targeted advertising and remarketing based on products and services viewed on our website and elsewhere.

This Cookie Statement does not apply to cookies, applications, technologies, or websites owned or operated by third parties, even if they use or access our technologies to store or collect information. Please review their privacy policies to learn how they use cookies.

Controlling and Opting Out of Cookies

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. Refer to your browser or device help documentation for information about configuring cookie preferences. If you refuse cookies, you may be unable to use some website features.

Do Not Track

Some browsers can send a "Do Not Track" signal. We do not process or respond to these signals. Instead, we comply with the standards described in this Privacy Statement and Cookie Statement.

Information Security and Confidentiality

Our security and privacy policies are designed to protect the safety and confidentiality of personal information. Only staff who need the information to provide services may access it, and third parties may access it only with authorization or where required in connection with a lawful investigation. HugFig.com controls the information collected by this website and does not sell, rent, or disclose it to external organizations except as described in this Privacy Statement or with your authorization.

Information Gathering

By using HugFig.com, you authorize us to collect, store, and use personal information to:

process your order;
complete membership registration;
assist with customer-service inquiries;
send promotional materials where permitted;
identify you when you participate in community features;
assist in administering affiliate, drop-shipping, wholesale, or review programs; and
verify your identity through our payment partners.

What Information Do We Collect and Store?

Information may include your registered email address, password, nickname, IP address, date and time of access, browser and operating system, referring website, shipping address, and other information needed for pre-orders, shipping, payment verification, promotions, newsletters, and website-usage statistics. We may contact you about promotions, special offers, and new website features unless you opt out. You can unsubscribe from newsletters using the unsubscribe link.

No one other than you, including our staff, can access your password.

Company Contact Information

Overview

Welcome to HugFig. The terms "we", "us", and "our" refer to StellarLink Digital Technology Limited, trading as HugFig. We operate this store and website, including the related information, content, features, tools, products, and services (the "Services"). Our online store is powered by Shopify.

These Terms of Service, together with the policies referenced here, describe your rights and responsibilities when you use the Services. They include important information about warranties and limitations of liability.

By visiting, interacting with, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Section 1 - Access and Account

You represent that you are at least the age of majority where you live, or that you have consented to a minor dependent using the Services on a device you own or manage. Information you provide, including contact, billing, payment, shipping, and customization details, must be accurate, current, and complete.

You are responsible for protecting your account credentials and for activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

Section 2 - Our Products

We make every reasonable effort to represent our products accurately. Colors and appearance may vary because of screen settings, materials, hand-finishing, 3D printing, and the custom manufacturing process. Product descriptions, availability, purchase limits, and prices may change without notice, subject to applicable law.

HugFig products are made to order using the photos, generated preview, options, and instructions you submit. A digital or AI-generated preview is illustrative and may contain artifacts, omissions, or reasonable differences from the uploaded photo and finished physical product. Review the selected preview and all customization details before adding the product to your cart and placing an order.

Section 3 - Orders

Placing an order is an offer to purchase. We may accept or decline an order at our discretion for reasons including payment failure, suspected fraud, unavailable materials, listing errors, prohibited content, or inability to fulfill the requested customization. An order is accepted only after we confirm acceptance and process payment.

Please review your order carefully before submitting it. Because customized products may enter design or production quickly, we may be unable to accept changes or cancellations after production begins. Returns and exchanges are governed by our Returns & Exchanges Policy. Purchases must be for personal or household use and not commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged is the price shown when the order is placed. Unless stated otherwise, prices exclude shipping, handling, taxes, customs duties, import charges, and currency-conversion fees.

You agree to provide current and accurate purchase, payment, and account information. You confirm that you are authorized to use the selected payment method and agree to pay the displayed charges and applicable fees.

Section 5 - Shipping and Delivery

Crafting and delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, address errors, peak demand, or events outside our reasonable control. Please review our Shipping & Delivery Policy for current production times, delivery estimates, rates, and tracking information.

Section 6 - Intellectual Property and Uploaded Content

The Services, including HugFig branding, text, graphics, product photography, interfaces, software, and their arrangement, are owned by or licensed to HugFig and are protected by applicable intellectual-property laws. You may use the Services only for personal, non-commercial shopping purposes. No other license is granted.

You retain your rights in photos and other content you submit. You grant us and the providers involved in preview generation, support, production, and fulfillment a limited, non-exclusive license to host, process, reproduce, adapt, and transmit that content only as reasonably necessary to provide the Services and fulfill your request.

You confirm that you own the submitted content or have all required permissions, including permission from identifiable people and, for a minor, their parent or legal guardian. You must not submit unlawful, abusive, exploitative, deceptive, or infringing content. We may reject or remove content that violates these Terms.

Section 7 - Optional Tools

We may provide access to third-party tools that we do not control. Those tools are provided "as is" and "as available" without endorsement or warranties that may lawfully be excluded. Your use of an optional tool is at your discretion and may be subject to the provider's own terms.

Section 8 - Third-Party Links

The Services may contain links or functionality provided by third parties. We do not control and are not responsible for their independent content, products, practices, or services. Review the third party's terms and policies before completing a transaction with them.

Section 9 - Relationship with Shopify

HugFig is powered by Shopify, which enables us to provide the Services. Sales and purchases made through our store are made directly with HugFig. Shopify is not the seller of HugFig products and is not responsible for the products, fulfillment, or any loss arising from a purchase from us, except to the extent required by law.

Section 10 - Privacy Policy

Personal information collected through the Services is handled under our Privacy Policy. Because Shopify hosts the store, Shopify also processes information about access to and use of the Services under its own privacy terms. Information may be processed in countries other than the one where you live.

Section 11 - Feedback

If you voluntarily submit ideas, suggestions, reviews, or other feedback about HugFig, you grant us a worldwide, perpetual, sublicensable, royalty-free right to use, reproduce, adapt, publish, and display that feedback for operating, improving, and promoting the Services. This does not transfer ownership of personal photos or confidential order information.

You confirm that you have the rights required to submit feedback and that it does not violate law or another person's rights. We may remove feedback that is unlawful, abusive, deceptive, obscene, or infringing.

Section 12 - Errors, Inaccuracies, and Omissions

Information in the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct or update inaccurate information and cancel affected orders, including after submission. If we cancel an order after payment, we will refund the amount collected for the cancelled item.

Section 13 - Prohibited Uses

You may use the Services only for lawful purposes. You must not violate law or another person's rights, submit harmful or deceptive material, introduce malicious code, scrape or harvest data without permission, impersonate another person, make fraudulent purchases, interfere with security, or misuse any part of the Services. We may suspend access, reject content, or cancel an unfulfilled order when reasonably necessary to protect users, third parties, Shopify, HugFig, or the Services.

Section 14 - Termination

You may stop using the Services at any time. We may suspend or terminate access for a material breach, security concern, legal requirement, or prevention of harm. Amounts already due remain payable. Terms that by their nature should survive termination will continue to apply.

Section 15 - Disclaimer of Warranties

The Services may occasionally be interrupted, delayed, or contain errors. To the fullest extent permitted by law, the site and digital tools are provided "as is" and "as available," without implied warranties that may lawfully be excluded. Any express product promise and any non-excludable statutory warranty remain in effect.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, StellarLink Digital Technology Limited, HugFig, and their directors, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products. Where liability cannot be excluded, it is limited only to the extent permitted by law. Nothing excludes liability that cannot lawfully be limited, including protected consumer rights.

Section 17 - Indemnification

To the extent permitted by law, you agree to reimburse HugFig for reasonable losses and third-party claims caused by your unlawful use of the Services, breach of these Terms, or submission of content without the required rights. This obligation does not apply to losses caused by our own breach, negligence, or misconduct.

Section 18 - Severability

If any provision is found unlawful, void, or unenforceable, it will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

Section 19 - Waiver and Entire Agreement

A delay in enforcing a right is not a waiver of that right. These Terms and the policies incorporated by reference form the entire agreement about your use of the Services and supersede earlier communications about the same subject.

Section 20 - Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms as part of a reorganization, merger, sale, or transfer of our business, subject to applicable law.

Section 21 - Governing Law

These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules. Subject to any mandatory right to bring a claim elsewhere, the courts of Hong Kong have jurisdiction over disputes relating to these Terms or the Services.

Section 22 - Headings

Headings are included for convenience only and do not limit or affect these Terms.

Section 23 - Changes to These Terms

You can review the current version of these Terms on this page. We may update them to reflect changes in the Services, business practices, or legal obligations. Material changes will be communicated as required by law and take effect on the date stated in the notice.

Section 24 - Contact Information

Questions about these Terms should be sent to support@hugfig.com.

At HugFig, we are committed to providing a safe and seamless shopping experience. We accept a variety of payment methods so checkout is simple and secure. The payment methods actually available for an order are shown at checkout and may vary by country, currency, device, or order.

1. Credit & Debit Cards

We accept supported major credit and debit cards through our checkout, including:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Maestro

Note: Card details are encrypted and processed securely by our payment providers. HugFig does not store your full card information on its servers.

2. PayPal

Where PayPal is displayed at checkout, you can sign in to your PayPal account to complete payment. Eligible customers may also be able to pay as a guest with a credit or debit card. PayPal may perform currency conversion under its own rates and terms.

3. Digital Wallets

For faster checkout on supported devices and browsers, Apple Pay and Google Pay may be available when displayed at checkout.

4. Security & Privacy

Checkout information is protected in transit using SSL/TLS encryption. Payments are processed through Shopify and PCI-DSS compliant payment providers. For details about how personal information is handled, review our Privacy Policy.

5. Currency and Payment Troubleshooting

The order total and billing currency are shown at checkout. Your bank or payment provider may apply exchange rates or fees.

If payment is declined:

Check the card number, expiry date, security code, and billing address.
Make sure sufficient funds are available and international or online payments are enabled.
Ask your bank or payment provider to authorize the transaction.
Try another payment method shown at checkout.

Still need help?

Contact our support team at support@hugfig.com.

Shipping method	Cost	Estimated transit time
Standard Shipping	$9.90 (free on orders over $60)	7-9 business days
Expedited Shipping	$15.99	5-7 business days